2. Develop a culture of performance that supports supervisors' efforts to deal with poor performers. Agency heads should create an organizational culture in which high performance is expected and performance management programs are seen as tools for achieving high performance. Agency heads should hold managers and supervisors accountable for dealing with poor performers--ensuring that managers (1) give assistance to employees who fail to meet performance expectations, and (2) take appropriate action (e.g., reassignment, demotion, or removal) if the employee's performance does not improve. Agencies should develop methods and procedures for monitoring how managers and supervisors deal with poor performers and use the information collected to identify issues that require the attention of top management, such as changes in the performance management system or skill deficiencies that can be addressed through training.
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