3. Improve supervisors' knowledge and skills in dealing with poor performers. Agency heads should give managers and supervisors training as needed in performance management, including development of performance standards and the interpersonal skills required for successful management of performance. Agencies should give managers and supervisors support (such as job aids or expert systems) and assistance (e.g., consultation as needed) in improving the performance of all employees, especially the poor performers, and in removal of employees if performance does not improve. Developing effective systems that are focused specifically on performance improvement, creating a culture where high performance is expected and recognized and poor performance dealt with effectively and expeditiously, and ensuring that supervisors have the knowledge, skills, and support they need to improve employee performance are expected to enhance the efforts of supervisors to deal with poor performers. Requiring agencies to monitor efforts to deal with poor performers and using that information to improve systems, culture, and support for performance improvement should help keep attention focused on this critical issue.
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