Satellite Services Division Improves Service To Customers The Satellite Services Division (SSD), part of the National Oceanic and Atmospheric Administration, serves the nation with world class environmental satellite data and products. It's mission provides a critical and diverse service to America's citizenry; from information on hurricanes and severe storms, to data collection of snow depth and river gauge information, to products related to volcanos, forest fires, floods, ozone, etc., to real-time satellite imagery shown on news programs across the nation every day. SSD's "teamwork for quality" theme has enabled management to empower its workforce with a vision focused on innovative change and customer satisfaction. Since the timeliness and quality of satellite data can directly effect the lives and property of its customers, SSD is charged with an awesome responsibility. Quality accomplishments include: (1) Using quality improvement teams increased customer data transfer rates by 300% and improved delivery of satellite data from 98% to 99.4%; (2) Developed successful customer service partnerships that design and fund satellite system enhancements; and (3) Working with SSD's prime customer, the National Weather Service, designed a modernized data-highway communications strategy that is increasing customer data by 50 times to support weather forecasts and warnings. The SSD is has partially implemented a modernized data-highway communications strategy for delivering satellite data to customers that will increase capabilities up to 50 times the present level at no additional cost to the government. From: Ben Watkins Organization: National Oceanic and Atmospheric Administration, Department of Commerce Location: Silver Spring, MD Telephone: (301) 763-8051
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