Implement an integrated governmentwide national one-stop 800-number calling service. The Administrator of GSA should develop, by July 1994, an implementation plan for expanding to a national 800-number service to begin by December 1994. Under this plan, a customer should be able to call a single number and have the call routed by FIC to an individual in the appropriate agency who can respond. (Presently, callers are given agency phone numbers to dial themselves.) FIC's national 800 number should be listed in all local telephone company directories and be available from directory assistance nationwide. This national 800-number service should be supplemented by a telephone network of individual agency 800 numbers. Customers who do not know what agency (or number) to call may call this federal government information specialist. Otherwise, they can contact the agency directly. Agencies that do not now offer 800-number calling services should develop implementation plans by July 1994, to provide this service by December 1994.
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