Implement an integrated governmentwide one-stop electronic bulletin board system. The Customer Service Improvement Team should develop an integrated one-stop electronic BBS by upgrading NTIS' FedWorld. A preliminary implementation plan should be developed by November 1994. This system should enable customer access, from a personal computer, to government information, services, and databases via easy-to-use interfaces. The upgraded FedWorld should not only be a locator service to federal information, but be capable of "closing the deal" and providing the information. Customers must be able to retrieve information from the databases, order copies of reports, and connect, via links, to other government information and services providers.
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