1. Establish a program to train nontechnical senior executives and political appointees in information technology. By June 1994, the Government Information Technology Services Working Group should direct OPM and the General Services Administration (GSA) to jointly develop and administer a training program, which should begin by September 1994. OPM and GSA should consult with each agency on the program development and implementation strategies at the agency level. The program can be delivered as a series of executive technology seminars implemented through "centers of excellence" such as the Information Resource Management College of the National Defense University, the Federal Executive Institute, or a university. The program could be modeled after the New York City Department of Personnel's Executive Development Program, which consists of monthly half-day sessions on a variety of sophisticated IT and management topics, including strategic planning/top-down planning, reengineering, implementing systems, electronic mail, video conferencing, voice- enhanced technologies, geographic information systems, database management systems, imaging, and multi-agency complaint and inspection systems. Program participants should develop a clear understanding of how their organization can benefit from information technology; learn effective uses of IT--particularly in the federal sector; and intensify their commitment to using, managing, and implementing IT. Program topics could include IT acquisition and implementation, principles of organizational change and the impact of new technologies, customer service, and the role of technology in stimulating service redesign. In addition, the program should provide an opportunity for executives to share their experiences in IT implementation with their peers.
You can attach your comments to this document. If you enter your email address in the empty box below and click on the submit button, you will receive via email a form that allows you to link your views to the NPR hypertext.
Subscribe Unsubscribe No Action