NASA's Achievement Through Team Excellence Program NASA's Johnson Space Center formally adopted Total Quality Management (TQM) in 1991, led by a senior management team and a Total Quality Steering Committee. This effort built upon NASA's earlier continuous improvement effort entitled, Achievemtn Through Team Excellence, which inclued strategic planning to establish Center goals and culture surveys to better understand and improve the work environment. A broad training program in TQM training concepts and principles was also established. Furthermore, More than 150 teams have been active in identifying and implementing continuous improvements. Based on these activities, NASA's Johnson Space Center expects annual savings to reach $98 million by FY 1996. Improvements in administrative and support areas include a 44% improvement in maintenance response From: Wanda Thrower Organization: National Aeronautics and Space Administration Location: Houston, TX Telephone: (713)483-4216
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