2. Enhance public awareness and evaluation of programs. (1) Heads of regulatory agencies should require their staffs to check the effectiveness and workability of their programs periodically. In addition to measuring results (e.g., reduced fatalities from car accidents), agencies should consult with the people who have to comply with the regulations. This could be done through the use of focus groups or customer surveys. The Administrator of the Office of Information and Regulatory Affairs should work with agencies to define the conditions under which surveys of regulated entities by regulators can receive accelerated approval.[Endnote 21] Heads of regulatory agencies should provide assistance to entities that must comply with regulatory programs. Agencies should ensure that these entities are given the information necessary to comply. Informal guidance and policy statements should be collected in one place and be accessible to the public. Electronic access also should be provided. Agencies also should consider establishing an ombudsman office to assist compliance efforts. Endnotes 21. See note 8 above.
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