OGC Staffs to be Responsive to Their Clients

Contributed by: National Performance Review
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2. Use franchising and other market mechanisms to encourage OGC staffs
to respond appropriately to their clients. (1)

Agency heads should encourage their general counsel staffs to be
responsive to their clients. For example, they should clearly
distinguish between OGC's service delivery and regulatory clearance
functions. They should allow line managers choice in selecting legal
assistance from the "service delivery" side. This choice could be via a
franchising operation or other mechanism. In addition, agency heads
should encourage better collaboration between legal staff and program
offices in OGC clearance functions.

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