3. Develop performance measures and feedback loops for general counsels to encourage close cooperation with clients. (1) Agency heads should develop performance appraisal plans for general counsels that would measure the results of OGC efforts to assist managers in their own efforts to be creative and entrepreneurial, within the constraints of law. General counsel offices must develop appropriate measures of performance with a special emphasis on quality of service to the client(s). These measures should be developed in collaboration with the agency line management structure. Feedback loops between the clients and the OGC staff members should be institutionalized.
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