Please make sure you read the overview for Improving Customer Service

Executive Summary

Promising Practices

Satellite Services Division Improves Service To Customers [U|0 D|0 Rj|0 Rm|0 A|1]

Export-Import Bank: Reorganizing To Improve Customer Service [U|0 D|0 Rj|0 Rm|0 A|1]

Recommendations

Customer-Driven Services Directly to The Public [U|0 D|0 Rj|0 Rm|0 A|2]

Customer Service Standards -- Internal Revenue Service [U|0 D|0 Rj|0 Rm|0 A|3]

Customer Service Standards -- Social Security [U|0 D|0 Rj|0 Rm|0 A|3]

Customer Service Standards -- Postal Service [U|0 D|0 Rj|0 Rm|0 A|2]

Streamline Ways to Collect Customer Information [U|0 D|0 Rj|0 Rm|0 A|4]

Appendices

Summary of Actions by Implementation Category