Please make sure you read the overview for
Improving Customer Service
Executive Summary
- Promising Practices
Satellite Services Division Improves Service To Customers [U|0 D|0]
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Export-Import Bank: Reorganizing To Improve Customer Service [U|0 D|0]
- Recommendations
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Customer-Driven Services Directly to The Public [U|0 D|0]
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Customer Service Standards -- Internal Revenue Service [U|0 D|0]
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Customer Service Standards -- Social Security [U|0 D|0]
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Customer Service Standards -- Postal Service [U|0 D|0]
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Streamline Ways to Collect Customer Information [U|0 D|0]
- Appendices
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Summary of Actions by Implementation Category