Customer-Driven Services Directly to The Public

Recommendation for Improving Customer Service

Customer-Driven Services Directly to The Public

Agreements

Provide Training For Front Line-Employees [ACCEPTED]
-- THOMAS_J._KOSZELAK@HUD.GOV [20 Dec 1994 15:16 EST]

Agreements

Definitions [ACCEPTED]
-- Michael O'Rourke [21 Dec 1994 17:54 EST]

Re: Implementation is the problem [REJECTED]
-- Mary_A._Becker@HUD.GOV [20 Dec 1994 09:14 EST]

Agreements

define the roots [ACCEPTED]
-- Michael O'Rourke [21 Dec 1994 17:59 EST]

Good Customer Service comes with empowerment [ACCEPTED]
-- Judy L Greene [19 Dec 1994 20:33 EST]

Agreements

Customer Survice Training [ACCEPTED]
-- HENSLEY.CHARLES@EPAMAIL.EPA.GOV [20 Dec 1994 12:13 EST]

Implementation is the problem [ACCEPTED]
-- Mary_A._Becker@HUD.GOV [19 Dec 1994 09:43 EST]

A Wonderful Idea [ACCEPTED]
-- Michael O'Rourke [8 Dec 1994 18:06 EST]

Agreements

Reading & implementing Ideas [ACCEPTED]
-- Mary_A._Becker@HUD.GOV [20 Dec 1994 09:13 EST]

Agreements

what happens [ACCEPTED]
-- Michael O'Rourke [21 Dec 1994 18:00 EST]

We Need A Mission Statement [ACCEPTED]
-- Michael O'Rourke [15 Dec 1994 15:42 EST]

Solutions Must "Feel Good" [REJECTED]
-- Michael O'Rourke [5 Dec 1994 17:09 EST]

Comment for Customer-Driven Services Directly to The Public [REJECTED]
-- Michael O'Rourke [6 Dec 1994 17:14 EST]

One Solution [REJECTED]
-- Michael O'Rourke [7 Dec 1994 16:09 EST]

Agreements

Good Training Model - But HUD wouldn't pay for it [ACCEPTED]
-- Jay_M._Thal@HUD.GOV [19 Dec 1994 14:36 EST]

Good Training Model - But HUD wouldn't pay for it [REJECTED]
-- Jay_M._Thal@HUD.GOV [16 Dec 1994 18:07 EST]

Empower Employees to Serve Customers [ACCEPTED]
-- Scott Morizot [15 Dec 1994 15:54 EST]

Agreements

Combine training and support to empower [ACCEPTED]
-- Peter Koffsky [14 Dec 1994 14:16 EST]

Re: Scott Morizot's Proposal to Answer Questions [ACCEPTED]
-- Holt, CMSgt Randy [16 Dec 1994 18:08 EST]

Agreements

This is true [ACCEPTED]
-- Michael O'Rourke [21 Dec 1994 17:39 EST]

historical example [ACCEPTED]
-- Michael O'Rourke [21 Dec 1994 17:33 EST]

Alternatives

Incomprehensible Tax law is the problem [ACCEPTED]
-- steven.m.collins@JPL.NASA.GOV [20 Dec 1994 13:14 EST]

When Good Social Policy AND Financial [ACCEPTED]
-- Jay_M._Thal@HUD.GOV [15 Dec 1994 12:19 EST]

Disagreements

A Citizen/Customer Comment-Customer Service [ACCEPTED]
-- Philip V Dan Jr [16 Dec 1994 18:07 EST]

Disagreements

insufficient analysis [ACCEPTED]
-- Michael O'Rourke [21 Dec 1994 18:03 EST]

better analysis needed [ACCEPTED]
-- Michael O'Rourke [21 Dec 1994 17:40 EST]

this isn't well analyzed [ACCEPTED]
-- Michael O'Rourke [21 Dec 1994 17:36 EST]

Disagreements

testing disagreement [REJECTED]
-- Marion Metcalf [6 Dec 1994 14:38 EST]

I believe the demotion of citizens to [ACCEPTED]
-- EcoLit@AOL.COM [17 Dec 1994 15:44 EST]

Disagreements

"Customer" is not a Demotion [ACCEPTED]
-- Peter Koffsky [20 Dec 1994 12:30 EST]

Alternatives

When citizens are government customers [ACCEPTED]
-- Alexander Blumenstiel [19 Dec 1994 17:37 EST]

Questions

Technology Transfer - Service or Partnership? [ACCEPTED]
-- Claude A. Goodman [21 Dec 1994 17:08 EST]

What about customers who aren't really customers? [ACCEPTED]
-- John R. Nimmo [19 Dec 1994 20:18 EST]

Answers

Treat'em like customers [ACCEPTED]
-- Lucky, Marsha, or Eli The Sultz Family [20 Dec 1994 23:06 EST]

What Have YOU Done for Me Today ?? [ACCEPTED]
-- Philip V Dan Jr [16 Dec 1994 18:09 EST]

Answers

Taxpayer is the ultimate customer [ACCEPTED]
-- Scott Morizot [19 Dec 1994 17:55 EST]

Agreements

The Government Employee as Agent of the [ACCEPTED]
-- Jay_M._Thal@HUD.GOV [21 Dec 1994 09:11 EST]

Serving Customers [ACCEPTED]
-- HENSLEY.CHARLES@EPAMAIL.EPA.GOV [20 Dec 1994 14:09 EST]

Alternatives

There is still only one Customer [ACCEPTED]
-- Philip V Dan Jr [20 Dec 1994 20:12 EST]

Alternatives

Who (or what) is a customer? [ACCEPTED]
-- Alexander Blumenstiel [21 Dec 1994 18:53 EST]

Taxpayer is the ultimate customer [REJECTED]
-- Scott Morizot [19 Dec 1994 00:22 EST]

Alternatives

Comment for Customer-Driven Services Directly to The Public [REJECTED]
-- Michael O'Rourke [15 Dec 1994 16:03 EST]

Promising Practices

JPL puts data onto internet [ACCEPTED]
-- steven.m.collins@JPL.NASA.GOV [20 Dec 1994 12:44 EST]

Consumer Product Safety Commission Hotline [ACCEPTED]
-- /G=Nicholas/I=V./S=Marchica/O=cpsc/OU1=CPSC-HQ1@MHS-CPSC.ATTMAIL.COM [19 Dec 1994 09:58 EST]

Technical Assistance Practice to Fulfill Mission [ACCEPTED]
-- Peter Koffsky [9 Dec 1994 17:14 EST]

Promising Practices

U.S. Geological Survey Minerals Information Offices [ACCEPTED]
-- Dave Frank [19 Dec 1994 10:56 EST]

One Way [REJECTED]
-- Michael O'Rourke [9 Dec 1994 13:37 EST]

Actions

Establish Policy for Quality of Public Services

Last Updated: 12/22/94 09:18:49 (EST)