Customer-Driven Services Directly to The Public
Recommendation for Improving Customer Service
Customer-Driven Services Directly to The Public
Agreements
-
Provide Training For Front Line-Employees [ACCEPTED]
-- THOMAS_J._KOSZELAK@HUD.GOV [20 Dec 1994 15:16 EST]
Agreements
-
Definitions [ACCEPTED]
-- Michael O'Rourke [21 Dec 1994 17:54 EST]
-
Re: Implementation is the problem [REJECTED]
-- Mary_A._Becker@HUD.GOV [20 Dec 1994 09:14 EST]
Agreements
-
define the roots [ACCEPTED]
-- Michael O'Rourke [21 Dec 1994 17:59 EST]
-
Good Customer Service comes with empowerment [ACCEPTED]
-- Judy L Greene [19 Dec 1994 20:33 EST]
Agreements
-
Customer Survice Training [ACCEPTED]
-- HENSLEY.CHARLES@EPAMAIL.EPA.GOV [20 Dec 1994 12:13 EST]
-
Implementation is the problem [ACCEPTED]
-- Mary_A._Becker@HUD.GOV [19 Dec 1994 09:43 EST]-
A Wonderful Idea [ACCEPTED]
-- Michael O'Rourke [8 Dec 1994 18:06 EST]
Agreements
-
Reading & implementing Ideas [ACCEPTED]
-- Mary_A._Becker@HUD.GOV [20 Dec 1994 09:13 EST]
Agreements
-
what happens [ACCEPTED]
-- Michael O'Rourke [21 Dec 1994 18:00 EST]
-
We Need A Mission Statement [ACCEPTED]
-- Michael O'Rourke [15 Dec 1994 15:42 EST]-
Solutions Must "Feel Good" [REJECTED]
-- Michael O'Rourke [5 Dec 1994 17:09 EST]-
Comment for Customer-Driven Services Directly to The Public [REJECTED]
-- Michael O'Rourke [6 Dec 1994 17:14 EST]-
One Solution [REJECTED]
-- Michael O'Rourke [7 Dec 1994 16:09 EST]
Agreements
-
Good Training Model - But HUD wouldn't pay for it [ACCEPTED]
-- Jay_M._Thal@HUD.GOV [19 Dec 1994 14:36 EST]-
Good Training Model - But HUD wouldn't pay for it [REJECTED]
-- Jay_M._Thal@HUD.GOV [16 Dec 1994 18:07 EST]
-
Empower Employees to Serve Customers [ACCEPTED]
-- Scott Morizot [15 Dec 1994 15:54 EST]
Agreements
-
Combine training and support to empower [ACCEPTED]
-- Peter Koffsky [14 Dec 1994 14:16 EST]-
Re: Scott Morizot's Proposal to Answer Questions [ACCEPTED]
-- Holt, CMSgt Randy [16 Dec 1994 18:08 EST]
Agreements
-
This is true [ACCEPTED]
-- Michael O'Rourke [21 Dec 1994 17:39 EST]-
historical example [ACCEPTED]
-- Michael O'Rourke [21 Dec 1994 17:33 EST]
Alternatives
-
Incomprehensible Tax law is the problem [ACCEPTED]
-- steven.m.collins@JPL.NASA.GOV [20 Dec 1994 13:14 EST]
-
When Good Social Policy AND Financial [ACCEPTED]
-- Jay_M._Thal@HUD.GOV [15 Dec 1994 12:19 EST]
Disagreements
-
A Citizen/Customer Comment-Customer Service [ACCEPTED]
-- Philip V Dan Jr [16 Dec 1994 18:07 EST]
Disagreements
-
insufficient analysis [ACCEPTED]
-- Michael O'Rourke [21 Dec 1994 18:03 EST]-
better analysis needed [ACCEPTED]
-- Michael O'Rourke [21 Dec 1994 17:40 EST]-
this isn't well analyzed [ACCEPTED]
-- Michael O'Rourke [21 Dec 1994 17:36 EST]
Disagreements
-
testing disagreement [REJECTED]
-- Marion Metcalf [6 Dec 1994 14:38 EST]-
I believe the demotion of citizens to [ACCEPTED]
-- EcoLit@AOL.COM [17 Dec 1994 15:44 EST]
Disagreements
-
"Customer" is not a Demotion [ACCEPTED]
-- Peter Koffsky [20 Dec 1994 12:30 EST]
Alternatives
-
When citizens are government customers [ACCEPTED]
-- Alexander Blumenstiel [19 Dec 1994 17:37 EST]
Questions
-
Technology Transfer - Service or Partnership? [ACCEPTED]
-- Claude A. Goodman [21 Dec 1994 17:08 EST]-
What about customers who aren't really customers? [ACCEPTED]
-- John R. Nimmo [19 Dec 1994 20:18 EST]
Answers
-
Treat'em like customers [ACCEPTED]
-- Lucky, Marsha, or Eli The Sultz Family [20 Dec 1994 23:06 EST]
-
What Have YOU Done for Me Today ?? [ACCEPTED]
-- Philip V Dan Jr [16 Dec 1994 18:09 EST]
Answers
-
Taxpayer is the ultimate customer [ACCEPTED]
-- Scott Morizot [19 Dec 1994 17:55 EST]
Agreements
-
The Government Employee as Agent of the [ACCEPTED]
-- Jay_M._Thal@HUD.GOV [21 Dec 1994 09:11 EST]-
Serving Customers [ACCEPTED]
-- HENSLEY.CHARLES@EPAMAIL.EPA.GOV [20 Dec 1994 14:09 EST]
Alternatives
-
There is still only one Customer [ACCEPTED]
-- Philip V Dan Jr [20 Dec 1994 20:12 EST]
Alternatives
-
Who (or what) is a customer? [ACCEPTED]
-- Alexander Blumenstiel [21 Dec 1994 18:53 EST]
-
Taxpayer is the ultimate customer [REJECTED]
-- Scott Morizot [19 Dec 1994 00:22 EST]
Alternatives
-
Comment for Customer-Driven Services Directly to The Public [REJECTED]
-- Michael O'Rourke [15 Dec 1994 16:03 EST]
Promising Practices
-
JPL puts data onto internet [ACCEPTED]
-- steven.m.collins@JPL.NASA.GOV [20 Dec 1994 12:44 EST]-
Consumer Product Safety Commission Hotline [ACCEPTED]
-- /G=Nicholas/I=V./S=Marchica/O=cpsc/OU1=CPSC-HQ1@MHS-CPSC.ATTMAIL.COM [19 Dec 1994 09:58 EST]-
Technical Assistance Practice to Fulfill Mission [ACCEPTED]
-- Peter Koffsky [9 Dec 1994 17:14 EST]
Promising Practices
-
U.S. Geological Survey Minerals Information Offices [ACCEPTED]
-- Dave Frank [19 Dec 1994 10:56 EST]
-
One Way [REJECTED]
-- Michael O'Rourke [9 Dec 1994 13:37 EST]
Actions
-
Establish Policy for Quality of Public Services
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]Last Updated: 12/22/94 09:18:49 (EST)