Please make sure you read the overview for Improving Customer Service

Executive Summary

Newsletters

Promising Practices that Typify Good Customer [ACCEPTED]
-- Alice Gregal [15 Dec 1994 14:03 EST]

Promising Practices

Satellite Services Division Improves Service To Customers

Export-Import Bank: Reorganizing To Improve Customer Service

Recommendations

Customer-Driven Services Directly to The Public [U|0 D|0]

Customer Service Standards -- Internal Revenue Service [U|0 D|0]

Customer Service Standards -- Social Security [U|0 D|0]

Customer Service Standards -- Postal Service [U|0 D|0]

Streamline Ways to Collect Customer Information [U|0 D|0]

Appendices

Summary of Actions by Implementation Category

Last Updated: 12/23/94 01:07:46 (EST)