Develop a Culture of Performance

2. Develop a culture of performance that supports supervisors' efforts
to deal with poor performers.

Agency heads should create an organizational culture in which high
performance is expected and performance management programs are seen as
tools for achieving high performance. Agency heads should hold managers
and supervisors accountable for dealing with poor performers--ensuring
that managers (1) give assistance to employees who fail to meet
performance expectations, and (2) take appropriate action (e.g.,
reassignment, demotion, or removal) if the employee's performance does
not improve.  Agencies should develop methods and procedures for
monitoring how managers and supervisors deal with poor performers and
use the information collected to identify issues that require the
attention of top management, such as changes in the performance
management system or skill deficiencies that can be addressed through
training.