Establish Alternative Dispute Resolution Methods

2. All agencies should establish alternative dispute resolution (ADR)
methods and options for the informal disposition of employment disputes.

By December 1994, each agency head should make available to all
worksites methods and options for resolving disputes that are
alternatives to established procedures governing EEO complaints, labor
disputes, grievances, and appeals. The director of the Office of
Personnel Management (OPM) should eliminate, by December 1994, all
regulations governing internal agency grievance and appeal procedures,
thus freeing agencies to tailor ADR techniques to various situations.
EEOC should continue to provide guidance and assistance in application
of ADR to the complaint process and should eliminate regulations
requiring specific processes to be used in the informal stage, thus also
freeing agencies to creatively apply ADR. OPM and EEOC should jointly
develop comprehensive training programs for managers, employees, and
dispute resolution specialists. Training should cover ADR techniques and
options and should be made available to agencies, for example as
train-the-trainer, to eliminate duplication of effort among agencies.