Government-Wide, National 800-Number Calling

Implement an integrated governmentwide national one-stop 800-number
calling service.

The Administrator of GSA should develop, by July 1994, an
implementation plan for expanding to a national 800-number service to
begin by December 1994. Under this plan, a customer should be able to
call a single number and have the call routed by FIC to an individual in
the appropriate agency who can respond. (Presently, callers are given
agency phone numbers to dial themselves.) FIC's national 800 number
should be listed in all local telephone company directories and be
available from directory assistance nationwide.

This national 800-number service should be supplemented by a telephone
network of individual agency 800 numbers. Customers who do not know what
agency (or number) to call may call this federal government information
specialist. Otherwise, they can contact the agency directly.  Agencies
that do not now offer 800-number calling services should develop
implementation plans by July 1994, to provide this service by December
1994.