Integrated One-Stop Government Services Kiosk

Implement an integrated one-stop government services kiosk. )

The Customer Service Improvement Team should coordinate the development
and implementation of a one-stop government services kiosk.  The
SSA-USPS-VA initiative should be used as a model, and as a likely
candidate for further development and expansion by additional agencies.
It should develop a preliminary implementation plan by November 1994.
This plan should identify appropriate agencies and customer services to
be included, and timetables for nationwide expansion. The locations of
kiosk-based access points to federal government services must be
numerous and nationwide in order to facilitate customer access to
information and services. Existing agency kiosk systems will need to be
examined for the feasibility of upgrading them to include the services
of the one-stop government services kiosk.

The kiosk concept is proving itself viable in delivering fast and
efficient government services to the public. However, before it is used
to collect and deliver sensitive information such as financial data,
critical issues including user authorization, privacy, and network
security must be addressed.[12]

Access to services through the electronic kiosk could be controlled in
the same manner as access to ATMs. A kiosk access card could be used to
access personal information in government files, including Social
Security account balances and security background information reports.
More general access could be provided without restriction for
information on federal programs and to government yellow and white pages
directories.

The functionality of a kiosk access card could also be expanded through
smart card technology. Smart cards could be used for additional purposes
such as storing and distributing data. This card could then be used for
electronic transfer of funds or to allow the user to receive federal,
state, and local benefits.

Endnotes

12. See IT-10: Develop Systems and Mechanisms to Ensure Privacy and
Security.