Training on Strategic and Quality Management

2. All executive branch employees should attend appropriate educational
sessions on strategic and quality management, to include the criteria
for the Presidential Award for Quality. (2)

To help achieve his vision of managing for results, the President should
require training in strategic and quality management. The responsibility
for undertaking this effort will rest with FQI in its role as
facilitator of strategic and quality management in the federal
government.

The objective of these educational sessions is to engage federal workers
in the vision for transforming government through the use of strategic
and quality management principles. It should also encourage management
and agency employees to conduct their business according to these
principles. The sessions should also include a component describing the
role of performance measurement, as envisioned under the Government
Performance and Results Act, as well as the basic findings and
recommendations of NPR.

The educational sessions should help agencies, managers, and employees
link organizational change issues, performance planning and measurement,
strategic and quality management, budget decisionmaking, and financial
reporting. The first session will be given to the President,
Vice-President, and cabinet members.

This initiative should be based on a "cascading" approach that calls for
leaders, after participating in the educational session, to personally
conduct a session for their immediate subordinate employees.
Consequently, this approach would reflect commitment by top management
and send a clear message regarding the expectation of the organization's
leadership.