Performance Measures for General Counsels

3. Develop performance measures and feedback loops for general counsels
to encourage close cooperation with clients. (1)

Agency heads should develop performance appraisal plans for general
counsels that would measure the results of OGC efforts to assist
managers in their own efforts to be creative and entrepreneurial, within
the constraints of law. General counsel offices must develop appropriate
measures of performance with a special emphasis on quality of service to
the client(s). These measures should be developed in collaboration with
the agency line management structure.  Feedback loops between the
clients and the OGC staff members should be institutionalized.