Have Any Agency OGCs Published a Customer Service Plan?

This is actually several questions and a suggestion.
    Have any agency OGCs published a Customer Service Plan yet?  Such a
document could be a
valuable tool for provoking discussion of who the customers of OGCs are,
and what kind of service
they desire and deserve.
    Are any OGC attorneys participating in this discussion?  It would be
reassuring to know that both
sides of the relationship are involved in what we're doing here.
    Does anyone know of specific plans by an OGC for complying with the
GPRA, and what types of
performance measurements they think appropriate for their offices?
    Suggestion:  The Attorney General, as well as agency heads, should
instruct OGCs to develop and
publish Customer Service Plans.

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