Please make sure you read the overview for Improving Customer Service

- Executive Summary
-Promising Practices
- Satellite Services Division Improves Service To Customers [1]
- Export-Import Bank: Reorganizing To Improve Customer Service [1]
-Recommendations
- Customer-Driven Services Directly to The Public [2]
- Customer Service Standards -- Internal Revenue Service [3]
- Customer Service Standards -- Social Security [3]
- Customer Service Standards -- Postal Service [2]
- Streamline Ways to Collect Customer Information [4]
-Appendices
- Summary of Actions by Implementation Category