Customer-Driven Services Directly to The Public
Recommendation for Improving Customer Service
Customer-Driven Services Directly to The Public
Agreements
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Provide Training For Front Line-Employees
-- THOMAS_J._KOSZELAK@HUD.GOV [20 Dec 1994 15:16 EST]
- Agreements
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Definitions
-- Michael O'Rourke [21 Dec 1994 17:54 EST]
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Good Customer Service comes with empowerment
-- Judy L Greene [19 Dec 1994 20:33 EST]
- Agreements
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Customer Survice Training
-- HENSLEY.CHARLES@EPAMAIL.EPA.GOV [20 Dec 1994 12:13 EST]
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Implementation is the problem
-- Mary_A._Becker@HUD.GOV [19 Dec 1994 09:43 EST]-
A Wonderful Idea
-- Michael O'Rourke [8 Dec 1994 18:06 EST]
- Agreements
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Reading & implementing Ideas
-- Mary_A._Becker@HUD.GOV [20 Dec 1994 09:13 EST]
- Agreements
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what happens
-- Michael O'Rourke [21 Dec 1994 18:00 EST]
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We Need A Mission Statement
-- Michael O'Rourke [15 Dec 1994 15:42 EST]-
Empower Employees to Serve Customers
-- Scott Morizot [15 Dec 1994 15:54 EST]
- Agreements
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Combine training and support to empower
-- Peter Koffsky [14 Dec 1994 14:16 EST]-
Re: Scott Morizot's Proposal to Answer Questions
-- Holt, CMSgt Randy [16 Dec 1994 18:08 EST]
- Agreements
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This is true
-- Michael O'Rourke [21 Dec 1994 17:39 EST]-
historical example
-- Michael O'Rourke [21 Dec 1994 17:33 EST]
Alternatives
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Incomprehensible Tax law is the problem
-- steven.m.collins@JPL.NASA.GOV [20 Dec 1994 13:14 EST]
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When Good Social Policy AND Financial
-- Jay_M._Thal@HUD.GOV [15 Dec 1994 12:19 EST]
Disagreements
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A Citizen/Customer Comment-Customer Service
-- Philip V Dan Jr [16 Dec 1994 18:07 EST]
- Disagreements
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insufficient analysis
-- Michael O'Rourke [21 Dec 1994 18:03 EST]-
better analysis needed
-- Michael O'Rourke [21 Dec 1994 17:40 EST]-
this isn't well analyzed
-- Michael O'Rourke [21 Dec 1994 17:36 EST]
- Disagreements
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I believe the demotion of citizens to
-- EcoLit@AOL.COM [17 Dec 1994 15:44 EST]
- Disagreements
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"Customer" is not a Demotion
-- Peter Koffsky [20 Dec 1994 12:30 EST]
- Alternatives
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When citizens are government customers
-- Alexander Blumenstiel [19 Dec 1994 17:37 EST]
Questions
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Technology Transfer - Service or Partnership?
-- Claude A. Goodman [21 Dec 1994 17:08 EST]-
What about customers who aren't really customers?
-- John R. Nimmo [19 Dec 1994 20:18 EST]
Answers
-
Treat'em like customers
-- Lucky, Marsha, or Eli The Sultz Family [20 Dec 1994 23:06 EST]
-
What Have YOU Done for Me Today ??
-- Philip V Dan Jr [16 Dec 1994 18:09 EST]
- Answers
-
Taxpayer is the ultimate customer
-- Scott Morizot [19 Dec 1994 17:55 EST]
- Agreements
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The Government Employee as Agent of the
-- Jay_M._Thal@HUD.GOV [21 Dec 1994 09:11 EST]-
Serving Customers
-- HENSLEY.CHARLES@EPAMAIL.EPA.GOV [20 Dec 1994 14:09 EST]
- Alternatives
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There is still only one Customer
-- Philip V Dan Jr [20 Dec 1994 20:12 EST]
- Alternatives
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Who (or what) is a customer?
-- Alexander Blumenstiel [21 Dec 1994 18:53 EST]
Promising Practices
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JPL puts data onto internet
-- steven.m.collins@JPL.NASA.GOV [20 Dec 1994 12:44 EST]-
Consumer Product Safety Commission Hotline
-- /G=Nicholas/I=V./S=Marchica/O=cpsc/OU1=CPSC-HQ1@MHS-CPSC.ATTMAIL.COM [19 Dec 1994 09:58 EST]-
Technical Assistance Practice to Fulfill Mission
-- Peter Koffsky [9 Dec 1994 17:14 EST]
- Promising Practices
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U.S. Geological Survey Minerals Information Offices
-- Dave Frank [19 Dec 1994 10:56 EST]
Actions
-
Establish Policy for Quality of Public Services
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]Last Updated: 12/22/94 09:18:57 (EST)