Please make sure you read the overview for Improving Customer Service

- Executive Summary
-Newsletters
- Promising Practices that Typify Good Customer
-- Alice Gregal [15 Dec 1994 14:03 EST]
-Promising Practices
- Satellite Services Division Improves Service To Customers
- Export-Import Bank: Reorganizing To Improve Customer Service
-Recommendations
- Customer-Driven Services Directly to The Public [30]
- Customer Service Standards -- Internal Revenue Service [6]
- Customer Service Standards -- Social Security [5]
- Customer Service Standards -- Postal Service [4]
- Streamline Ways to Collect Customer Information [19]
-Appendices
- Summary of Actions by Implementation Category

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Last Updated: 12/21/94 23:03:41 (EST)