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The following lessons were learned in administering the survey of White House
document recipients.
- It is often difficult to convey developers' model of the system to
the public, but there is a crucial need to give the public using an
interactive system clear instructions. Developers and administrators
need therefore to make the model of the system explicit or to find a
useful metaphor.
- People will often get procedures wrong or to use a wrong procedure
(often one which worked in a different situation). On the other hand, many
people are quick to recover from errors or to quit using the system.
- Surveys, even those built on close-ended multiple choice
questions, can be a rich source of data, even if they do not fully
capture people's feelings, affects and thoughts.
- Computer network environments enable a fine grained collection and
analysis of data, that might enable new methods of data analysis and render
obsolete standard statistics as a necessary tool for data reduction.