Bounced Mail Expert System
Bounced Mail Expert System
Problem
- Email Backwash Overwhelms Manual Maintenance Methods
- Volume of Bounced Mail Large
- Diverse Report Formats
- Many Causes for Error Reports
- Example: White House Publications
- 4000 Direct Subscribers
- 500k Indirect Subscribers
- Similar for Major Distribution Lists with Large Fan-Out
Approach
- Map Reports to Canonical Form, Analyze, Correct
- Backwash Processing Cycle
- Identify Mailer Type
- Parse message for Mailer Type
- Diagnose Cause
- Correct Non-Transient Errors
Results
- 79% of White House bounce mail messages (255/day) processed successfully, 1995-96
Technology
- Implementation
- Joshua Expert System Shell
- COMLINK Database
- Symbolics Genera
- Possible Extension to Other Mail Systems